Refund & Cancellation Policy

Subscription Refunds

Monthly and annual membership plans

A refund is applicable only if the diet plan has not been delivered or received. Once the diet plan has been delivered to the member, no refund will be issued under any circumstances.

Scenario	Eligibility
Diet plan not yet delivered / generated	Eligible for refund
Diet plan delivered or received by the member	No refund — in any case
Subscription purchased but no plan requested yet	Contact support

Marketplace Order Refunds

Physical products purchased from our online store

Refunds on marketplace / physical products are subject to the same principle — once delivered, no refund is applicable in any case.

Item not delivered within the promised timeline Eligible
Item delivered — regardless of condition or reason Not eligible

Live Coaching Session Policy

1-on-1 and group fitness sessions

Once a coaching session or diet plan has been delivered or conducted, no refund will be provided under any circumstances.

Situation	Policy
Session not yet conducted	Contact support
Session conducted / delivered	No refund in any case

Non-Refundable Items

Services and products excluded from refund eligibility

Once delivered or received, the following are strictly non-refundable in any case, without exception.

AI-generated or nutritionist-prepared diet plans (once delivered)
Completed live coaching or training sessions
Any subscription plan after the diet plan has been accessed or received
FitCash wallet recharge amounts (non-withdrawable)
Razorpay / payment gateway processing fees
Coupon or discount amounts
Promotional or free trial extensions

How to Request a Refund

Simple 4-step process

1

Verify Eligibility

Confirm your diet plan has not been delivered or received. If it has, a refund cannot be processed.

2

Contact Support

Email 1rfitnessbyrani@gmail.com or WhatsApp us with your registered phone number and member ID.

3

Review (1–2 days)

Our team verifies delivery status within 1–2 business days.

4

Refund Processed

Approved refunds credited to original payment method in 5–7 business days.

Refund Timeline

When to expect your money back

Payment Method	Processing Time
Credit / Debit Card	5–7 business days after approval
UPI (GPay, PhonePe, Paytm)	2–5 business days after approval
Net Banking	5–7 business days after approval
Razorpay Wallet	1–2 business days after approval

Timelines apply only to eligible refund requests where the diet plan has not been delivered. No refund is processed for delivered plans regardless of timeline.

Subscription Cancellation

How to cancel your plan

You may cancel your subscription at any time from Account Settings → Subscription → Cancel Plan.
Cancellation stops future billing; access continues until the end of the current billing cycle.
Cancellation does not entitle you to a refund if your diet plan has already been delivered or received.
Refund eligibility is determined solely by whether the diet plan was delivered — not by the cancellation date.

Disputes & Escalation

If you're not satisfied with our response

Contact our support team at 1rfitnessbyrani@gmail.com within 7 days of your purchase if you believe your plan was not delivered.
Disputes will be reviewed by our team within 3–5 business days.
If the plan is confirmed as delivered, no refund will be issued regardless of the dispute reason.

All disputes are subject to the laws of India, with jurisdiction in the courts of India.

Contact Us

Reach our support team

V P Ecom Private Limited

Unit 10149, 10th Floor, Gaur City Mall, Greater Noida West, Uttar Pradesh, India

+91 70092 26316

1rfitnessbyrani@gmail.com

WhatsApp Support

Mon–Sat, 9am–7pm IST